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Customer Service:
- Shipping & Delivery:
- Orders are shipped via the best carrier: Fedex Ground, UPS Ground or USPS.
- You will receive an e-mail with a tracking number from Fedex.com or Stamps.com, once your order ships.
- Orders usually ship within 5-10 days and it takes up to a week to get to you ( within Continental USA).
- Expedited Service Option cuts the handling time to 1-2 days.
- If you need the delivery at a specific date, please e-mail us with the details, and we'll do our best to help you.
- For International orders, please add an appropriate Shipping Option for each item. (See Shipping Table Below).
- Most of the packages are shipped Fedex Ground or Home Delivery with out Signature Requered.
If you need different service, please state that at the time you are placing an order or in a follow up e-mail.
- Privacy & Security:
- Your personal information is only used for the purposes of fulfilling your order. It is not shared or sold with any other third party.
- Returns & Replacements:
- Returns must be made within 14 days of receipt of your order.
- Please e-mail us for return instructions.
- Orders returned without proper authorization will not be refunded.
- All shipping charges are not refundable.
- All returns must be in new condition, complete with the original box, instructions, warranty cards, etc.
- If an item is received back in used condition or is missing it's original packaging a 25% re-conditioning/used goods fee will then apply. This is because the unit is no longer "new" and can not be sold as such.
- If the item arrived damaged or missing parts, e-mail us ASAP, we will send the replacement parts the same day. Please keep the original carton and packaging for inspection by the shipping company.
- Ordering:
- To place an order, add the item to the cart and Proceed to Checkout. If you need assistance, please contact us via email and we will be happy to help.
- Payment, Pricing & Promotions:
- We accept all Forms of Payment: All Credit Cards via Paypal processing service (no Paypal Account needed), Checks, Money Orders, Wire Transfers...
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